Help & FAQ

My Account

It’s easy to sign up with us. Go to the Shop > View Cart, and fill up all the required fields. Required fields are indicated by an asterisk(*).

You can shop and checkout as a guest, or create an account and register as a member. Creating an account with us ensures that we can make your shopping experience as easy as possible. We can manage your billing and shipping addresses, and you can track your orders.

Simply select an item from anywhere on the site, choose a color and size — then add the items you want to your shopping cart. When you have finished shopping, go to your Shopping Cart on the top right side of the page to review your order.

All prices shown are correct at the time we enter them into the system. The total cost of the order shown at the checkout page is the price of the products ordered and shipping.

At checkout, you can review and change your order details on the Order Summary page, and you can check as a guest or sign-in as a member.

When you’re ready to complete your order, click the “Check Out” button and we will process your payment immediately. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order. Enjoy your I-NAI experience!

Go to LOGIN page and click the ‘Forgotten Password’ link. Enter the email address associated with your account, then click “CONTINUE”. We will send you an email with a link where you can create your new password. Please ensure your email address is entered exactly as when you first registered it.

Please log in to your account to change your personal details. Unfortunately, we cannot change the registered email address.

Please login to your I-NAI account. Browse through the segments on the left-panel of the website.

Order Status

Unfortunately, we start to process your order as soon as we receive it, therefore we are unable to cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy within 14 days of receipt of your order and are in saleable condition.

If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Contact Us page.

If an item you have ordered is unavailable, you will receive an email from our customer service team.

When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details. Alternately, you can log into your my-account and check your Order History List or Track the order number using the Track button.


We’ll make sure your items are packed and delivered the next day after your purchase. There are 2 types of deliveries;


Help & FAQ I-NAI Venture Holdings

* Next day delivery are available if the purchases and payment are made between 12.00 a.m. to 11.00 a.m. and delivery addresses within WILAYAH PERSEKUTUAN AND SELANGOR territories only.

* Orders placed on Friday, Saturday and Sunday will be delivered on the following Monday.

Our Courier service is handled by our appointed logistic partners; POSLaju, NinjaVan and DHL.

Return Policy

No worries

No worries, if you’re not totally satisfied with your ISLAR purchase you can return it within 30 days, together with the original packaging and proof of purchase, for a full refund. Provided the goods are not found by ISLAR to be assembled, damaged, abused, cut, dirty, marked or used fabric. Refunds will be issued in the same method of payment as the original payment.

  • Purchases made with cash: a cash refund will be issued.
  • Purchases made with a credit card: credit will be issued to the original card. Original card must be presented at time of return.

Our return policy does not apply to clock movement mechanism including battery, products from AS-IS, goods ordered to your specifications e.g. custom-made decoration ornaments, damaged items resulting from misuse, abuse, normal wear & tear, incorrect self-assembly, environmental accidents including water leakage, piping and/or any disasters impacting products.

Contact us via our contact form on our website or email us at